Privacy Policy

Information We Collect

We collect personal data that you provide when you use our website or services. This may include your name, job title, business contact details (such as company name, email, phone, and address), login credentials or identifiers, billing information, and any other information you submit on registration or inquiry forms.

We also automatically collect technical data when you visit our site (such as IP address, browser type, device information, and usage data) via cookies and similar technologies. We may collect location data and correspondence if you contact us.

How and Why We Use Your Data

Meshr processes your personal data to provide, improve, and secure our services. For example, we use your contact details to set up your account, provide the products or services you request, and respond to inquiries. We use technical and usage data to maintain and improve our website, enhance security, and analyze how our services are accessed.

We may also use your data to send you important updates or service announcements. With your consent or as permitted by law, we may use your business contact information for direct marketing and promotional communications about our products and events. We only use your data for specified, explicit and legitimate purposes, and we will not use it in ways incompatible with those purposes.

Data Sharing

We share personal data only with those third parties that need it to deliver services or that help us run our business. This includes service providers like hosting and cloud infrastructure, customer support and CRM providers, payment processors, analytics providers, and marketing platforms.

Such third parties act as data processors or joint fiduciaries and are contractually bound to protect your data and use it only for the purposes we specify. We may also share data with our affiliates. We will never sell your personal data. We may disclose data if required by law or in connection with legal claims.

International Data Transfers

Meshr is headquartered in India, and our service providers may be in other countries. Under the DPDP Act, transfers of your personal data outside India are generally permitted to any country except those specifically blacklisted by the Government of India.

We transfer data to our processors or partners only under contract. For any personal data of EU residents, GDPR applies: we will only transfer data outside the EU to countries that have adequate protection or under EU-approved safeguards (such as Standard Contractual Clauses).

Your Rights

You have rights as a Data Principal. For example, you can request access to a summary of the personal data we hold about you and how we are using it. You can request correction of any inaccurate data and completion of incomplete data.

You can ask us to erase your data that was processed based on consent, except where we are legally required to retain it. You also have the right to withdraw consent at any time. You can lodge a grievance with us if you feel your rights under DPDP are violated, and you may appoint a nominee to exercise your rights on your behalf in case of incapacity.

Cookies and Tracking

Meshr's website uses cookies and similar technologies to personalize content, remember preferences, and collect analytics on site usage. For example, we may use essential cookies to enable basic site functions, and third-party cookies (like Google Analytics) to understand how visitors use our site.

You can manage or opt out of cookies through your browser or device settings. Please note that blocking cookies may affect some features of the site.

Grievance Redressal and Contact

Meshr has appointed a Data Protection Officer (DPO) / Grievance Officer, who is responsible for overseeing this Privacy Policy and addressing data protection concerns. If you have a concern or complaint about our data practices, please first reach out to our Grievance Officer.

Key Points

We follow the principles of transparency, purpose limitation, data minimization and security. We collect only the personal data needed to provide Meshr's services, use it only for declared purposes, and protect it with appropriate safeguards. We comply with India's DPDP Act, 2023 and with the EU GDPR.

Please refer to the relevant laws for your specific rights and remedies. We may update this Policy from time to time (for example, if laws change or our practices evolve). We will post the revised Policy on this page with an updated effective date. Continued use of our services after changes implies acceptance of the updated terms.